OpenScape Xpert

OpenScape Xpert is a superior, flexible solution, which revolutionizes Trading floors and Dispatching Centers.

This multi-line VoIP communications solution has an open system architecture based on standardized protocols and components. The excellent networking capabilities enable an ultra-reliable, secured solution managed in centralized data centers.
This includes the protection of the information of all phone calls by voice encryption and recording.

OpenScape Xpert can easily be integrated into existing communications systems as well as customized to meet specific needs. This includes easy and affordable upgrades as customer needs evolve.
Additionally OpenScape Xpert offers unparalleled workflow integration benefits. Diverse applications that supply business data, customer information, phone, email, voice recording playback and video can be brought together in a single network.

The users work with the OpenScape Xpert soft client, which is an easy-to-use, context-sensitive, Windows based, ergonomic user interface.
The soft client application can be configured individually for each user, setting their favorite language, number of handsets and defining their own user interface to suit their personal needs.

The soft client can be used with hard turrets or on PCs for back office or home users. One possibility for a device is the OpenStage Xpert 6010p unit which is ergonomically designed for ease of use with a high-definition 10 inch touch screen and hard keys.

Stock, commodity and energy traders always work under time pressure to trade and close the deal for the best price.

Everyone working in trading markets handles various calls in simultaneously using Speech Monitoring and sharing information in close collaboration with internal colleagues via intercom.

Dispatching Centers coordinate the response to any safety or security threat. All involved persons need to talk to each other and work together via phone lines, radio control and video surveillance. In emergency situations the users can activate specific alarm settings which concentrate all communications among currently required contacts.

The benefits of the solution are:

• increased capability and interaction among users to help reach a common decision fast
• enhanced employee satisfaction and team productivity
• location-independent personnel resource planning
• increased redundancy to expand disaster recovery and business continuity
• limited damages caused by unforeseen failures
• adheres to legal requirements
• ensured compliance 
• protected existing investments
• reduced TCO